- How do I use my koili product(s)?
Pretty much however you’d like. We learn new and awesome ways that our customers are using their products on both their hair and skin all the time. You can read some more here . That said, we recommend you try the KOILI LOC method for the best results on your hair.
- How long does it take for products to be delivered?
2-3 working days after you have placed your order.
- I left my butter in the car and it melted. Can I still use it?
Absolutely. While our butters look, smell and feel like ice cream, they also melt like ice cream. This is because they are free from artificial additives and preservatives. Pop your butter into the fridge where it will solidify and be good to go again. In general, keep your butters in a cool, dry place away from direct sunlight.
- I see a solid cream deposit forming in my oil. What is this?
That is shea butter setting in cooler weather. Run your bottle under hot water for a minute and shake well before use to get it all good again.
- I see a black residue settling in my hair and body oil. What is this?
We use raw unrefined ingredients in our products so you can get the maximum goodness for your hair and skin. The black residue comes from the vanilla pods that give you that nice fragrance when you use your oil. It is completely harmless and safe.
- I do not have natural hair. Can I still use koili products?
Yes, totally! Koili products are designed to be used on all hair types regardless of whether or not it is processed. All you need to know is what your hair needs are. For lighter and more regular moisturising of both hair and skin, try our shea, marula and jojoba butter and hair and body oil ; for deep conditioning and intensive rehabilitation, try our and shea, castor and avo butter and intensive oil .
- Can I use koili products on my skin?
Right again. Koili products have been formulated to work effectively on both your hair and skin. Read some ways our customers use their products on their skin here .
- My skin is very dry and I am battling to retain moisture, how can koili help?
Koili butters are formulated with deeply moisturising ingredients to effectively nourish and replenish your hair and skin. Try using your butter on damp skin and let it work its sealing magic.
- I’m a guy so I can’t use koili, right?
- I have dandruff, can koili help me?
Yes, koili products are packed full of ingredients that nourish your hair and scalp. We suggest you try our shea,castor and avo butter and intensive oil which can help banish those dreaded dandruff flakes.
- I have a damaged hairline. Can koili help me?
While everything from your health, diet, stress and hair routine may be causing the damage, our customers have had impressive results in using our products to deal with thinning, breakage and damaged hairlines. We recommend you try our shea, castor & avo butter and the specially formulated intensive oil treatment to help with these problems.
- Can I use koili on my little one?
Yes, we have a special, gentle formulation for little ones that are older than 3 months. It is fragrance-free and made with safe essentials oils such as chamomile, lavender and calendula. As with any product, make sure that your little one does not react to it and if in doubt, check with your medical practitioner.
- I am pregnant. Can I use koili products?
Absolutely! Stretch marks, post-partum shedding, thinning…you name it, our customers have used our products through all these stages. While our products contain essential oils, the ratio used is relatively small and should be safe for expectant mothers. If in doubt, check with your medical practitioner.
- I need a shampoo and leave-in-conditioner for my hair. Will you be adding other products to the range?
Yup, you guessed it. We are currently formulating new and exciting additions to the koili family to keep your hair and skin in super condition. Stay tuned for both cleansing products and leave-in-conditioners coming soon!
- My butter really smells and looks edible. Can I give it a nibble?*
We would strongly advise against it. Pets and kids (who do not know better) and some adults (who, well, also do not know better) have given it a shot with no harmful side effects but we won’t advise you make a meal (or snack of it). Your butter is for hair and skin ONLY. Go get some real edible ice cream if you are feeling hungry. *This really is a frequently asked question.
“The butters smell as good as they feel on my skin. They also melt very easily and absorb quickly”
“I have natural hair and the shea, castor & avo butter has helped me retain length and shine. I love it!”
“The Intensive Oil Treatment has helped restore my hairline after one too many mishaps with braids and weaves. I swear by it"